PRIVACY POLICY

 

NBV International s.r.o. and/or its subsidiaries (the “Company”) is committed to protecting the privacy of your personal information. This Privacy Policy applies to Your use of the website Coinmama.com (the “Website”) and governs data collection and usage in relation to the services provided on the Website (the “Services”). This Privacy Policy, together with Company’s Terms of Use, provides an explanation as to the treatment of the personal data which You provide us or that is collected from You in the course of Your use of the Website or any third party websites, and describes when and how we may change this Policy, and tells You how to contact us with any questions or comments. By using the Website, You consent to the data practices described in this privacy policy.

We collect Personal Information about You and the device You use when You use our Services on the Website or otherwise interact with the Company.

  1. Personal Information

Personal Information” means information that we directly associate with a specific person or entity, which may include without limitations, name, addresses, telephone numbers, email address, payment information, unique device ID (the “UDID”), device location, IP address, Website usage date, etc.

You” and “Your” refers to you, the person accessing the Website and which by doing so, accepts this Privacy Policy. Any use of the above terminology or other words in the singular, plural, capitalization are taken as interchangeable and therefore as referring to the same.

  1. How Personal Information About You is Collected

We collect information about You in three primary ways:

  1. Information You Provide. We collect information that You provide to us when You register for or use the Website, or otherwise communicate with us. Without limitations, provision of information by You may include the following: information provided when You contact us or register to participate in our affiliated products, KYC information, Company may collect personal contact information, billing information and any information shared with payment processors, all as may be necessary for the provision of Company services or the interaction executed by You.
  2. Upon the establishment or modification of an account with the Company, We may collect user identification information, passwords, security question responses or other elements related account security, or any other means of identification, which You will use for future sign on.
  3. Upon interaction with our Customer Service representatives or anyone acting on behalf of the Company, or once You enter information on our Website, submit survey responses, we may also collect Personal Information and other data. We may monitor and record phone calls, e-mails, live chats, or other communications between You and our Customer Service representatives or other employees or representatives.

 

  1. Information We Collect Automatically

We automatically collect a variety of Personal Information associated with Your use of the Website or Company’s Services. Each time You visit the Website, Personal Information is automatically gathered, which in general, does not identify You personally and may include without limitations: UDID, IP address, Country, City (if available), Connection Speed, Publisher Name, Collection Date, Day of Week, Time of Day (hour), Language settings in addition to any information provided directly by You, all of which allows the Company to evaluate Your use of the Website for the purpose of improving the Website and the Services.

  1. The Use of Cookies

“Cookies” hereby refers to a small text file that a website can place on Your hard drive in order to collect information about Your activities on the Website. The cookie transmits information back to the Website's system, which, generally speaking, is the only computer that can read it. We may use cookies on the Website to enhance users’ experience and avoid multiple logins or password authentication requests.

In addition, Your use of the Website may direct You to certain advertisers or third party Website providers which may also use cookies or similar web tags (small data text files placed on Your computer or device) or similar technologies to identify Your computer or device and record Your preferences and other data for the purpose of personalizing Your visits, see which areas and features are popular, and improve Your experience and use of the services and Websites provided.

Depending upon the device used, You may be able to set Your browser to reject cookies or delete cookies, but that may result in the loss of some functionality on the Website.

  1. The Use of Web Beacons

Company may use web beacons (or "pixels"), which are small graphic images on a web page or an HTML, for the purpose of monitoring interaction with the Website or e-mails. Web beacons, which are very small and the same color as the background, are generally invisible.

  1. Website Use Activity

Through Your access to the Website, We automatically collect certain Personal Information about Your use of the Website, such as Your IP address, browser type, date and time, the web pages You visited before visiting our Website, Your activities and downloads on our Website, and additional analytical information associated with the Website.

  1. Information From Other Sources

Company may collect information about You from other sources. For example, Company may receive certain credit information from third-party sources before initiating any service to You. Company may also purchase or obtain Personal Information (for example, e-mail lists, postal mail lists, demographic and marketing data) from third parties.

  1. Company’s Use of the Personal Information Collected About You

Company may use the Personal Information collected about You for a variety of business purposes, including the following:

For providing customer services to You;

For identifying and suggesting products or services that might interest You;

For verifying Your identity and maintaining a record of Your transactions and interactions with us;

For processing any transaction as applicable;

For making internal business decisions about current and future service offerings;

For creating, modifying, improving, enhancing, removing or fixing our Services and their performance;

For providing You customized user experiences, including personalized services offerings;

For protecting our rights, interests, safety and property and that of our customers, service providers and other third parties and affiliates;

Company may use third-party vendors, subcontractors, network advertisers and other businesses to deliver various services to You on Company’s behalf. These providers may be supplied with or have access to Your information, including Your non-personally identifiable information (such as Your IP address and Your UDID) for the purposes of performing the functions for which Company has engaged them. Provided that such providers have access to your personally identifiable information, they are bound by confidentiality obligation; and

Company may disclose and use personally identifiable information in the course of resolving disputes, problems troubleshoot, enforcement of the Terms of Use or other legal rights (for example, when necessary to protect Company or a third party's intellectual property or proprietary rights), or to alert You to changes in our policies or Terms of Use that may affect Your use of the Website.

  1. Use for Marketing

Company may use information Company collects to contact You with regards to our and/or third-party services, products and offers, which Company believes might serve Your interests. In doing so, the Company may contact You by telephone, postal mail, e-mail, or other methods.

In addition, Company uses Your UDID and information about third parties Websites which You have visited through the Services to report on the number of users who click through the websites or who accessed third parties Websites as a result of certain ads.

  1. Use for Advertising

Upon the use of the Website, You may be exposed to advertisements. Company may assist advertisers to better reach our users by providing certain customer information, including geographic information, language preferences or demographic information obtained from other companies. The information provided as aforementioned, may then be used by advertisers to determine which ads may be more relevant to You. However, Company does not share Personal Information outside of our corporate related entities for advertising purposes without Your consent.

  1. Links to Other Content and Third Party Websites

Company may make content or services from other websites available to You through links located on the Website. These other sources are not subject to this Privacy Policy, and Company has no control over how such sources may use the personal information collected on their Websites. Similarly, the Websites You choose to access through the use of the Website are owned by third parties and we have no control over what information is collected or used by such third parties as a result of Your use of third parties’ Websites. We recommend that You review the privacy policy and users’ terms associated with each of these third party Websites to determine their privacy policies. At any event, Company will not be held responsible for the privacy related practices, use of Your information by third parties or the content of third party providers.

Furthermore, the payment processing services on the Website are provided by third party payment processing providers, which may also provide fraud management services and are disclosed of Your information once You execute a Transaction. Such payment processing service provider may further collect additional information and documents from You for the assessment of fraud risks. You should make yourself aware of any third party privacy policy which governs the use and collection of Your information by such third party provider. Company will not be held liable or responsible for such third party practices and use of Your information.

  1. Use for any Fraud Prevention

We may use Personal Information for investigations or for prevention of fraud, AML, CTF, for Consumer Protection or network abuse and to protect our users.

  1. When We Share Information Collected About You

Except as detailed herein this Policy, Company does not sell, license or otherwise provide Your Personal Information to unaffiliated third parties, which are outside our corporate family without Your consent. Company may, however, disclose Your information to unaffiliated third-parties with Your Consent obtained in either writing, online, through "click-through" agreements and downloads, upon acceptance by You of the terms of disclosures for certain Services, in writing (including without limitations by chat or email)  or orally, when You interact with our customer service representatives.

  1. Access To Third-Parties

Should You be required to choose a username or password while using the Website or Company’s products, You should refrain from sharing Your login information with any third party. If You provide any of Your login information to third parties, such third parties will gain access to all Your Personal Information upon accessing Your Account with Your login information. Furthermore, sharing Your login information with third parties is forbidden under AML restrictions, CTF, Fraud and identity theft provisions.

  1. In a Business Transfer

Company may sell, disclose, or transfer information about You as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third-parties as a business asset in the transaction.

  1. For Legal Process & Protection

Company may disclose Personal Information, and other information about You, or Your communications, where disclosure of such information is reasonably necessary: (i) In order to satisfy any applicable law, regulation, legal process or enforceable governmental request, including AML, CTF, Anti-Fraud and Consumer Protection requirements; or (ii) In order to enforce or apply agreements, or initiate, render, bill, and collect for services and products (including to collection agencies in order to obtain payment for our products and services); (iii) In order to protect our rights or interests, property or safety or that of others; or (iv) In order to assist with claims, disputes, or litigation – in court or elsewhere; or (v) In order to facilitate or to verify the appropriate calculation of taxes, fees, or other obligations or in an emergency situation.

  1. How We Store and Protect Personal Information

Company uses a variety of physical, electronic, and procedural safeguards to protect Personal Information from unauthorized access, use, or disclosure while it is under our control. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. As a result, although Company utilizes security measures, Company may not guarantee You against the loss, misuse, or alteration of Personal Information under our control, and You provide Personal Information to us at Your own risk. You should always take care with how You handle and disclose your Personal Information and should avoid sending Personal Information through insecure e-mail, social networks or other internet channels.

Retention and Disposal. Company retains information for as long as we have a business or tax need or as required under the applicable laws, regulations and/or government orders from time to time. Following termination of the Account, the company endeavors to erase and discard of Your data subject to the limitations and requirements under the applicable laws and regulations.

  1. Transfer to other countries

For the purpose of providing You with the Services under the Website, the Company transfers Your information to different countries outside Your country where Company has facilities. By using the Website, You consent to the transfer of Your information outside of Your country.

  1. Privacy Policy Updates

Company may amend this Privacy Policy at any time. You should always refer to this Policy posted on the Website for the latest information and the effective date of any changes.

  1. Contact

Any questions about this Privacy Policy should be referred to [email protected].