As used herein, “Coinmama” refers to the website Coinmama.com, including without limitation thereby, its owners, directors, investors, employees or other related parties. Depending upon context, “Coinmama” may also refer to the services, products, Site, content or other materials (collectively, “Materials”) provided by Coinmama.
Coinmama and its affiliates (hereinafter, ” Coinmama “, “we”, “us” or “our”) are committed to protecting and respecting your privacy.
- The kinds of Personal Information which we may collect about you and how it may be used;
- Any disclosure of Personal Information to third parties;
- The transfer of Personal Information outside of the EU;
- Your ability to correct, update and delete your Personal Information;
- The security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control; and
- Retention of Personal Information.
GATHERING AND USE OF PERSONAL INFORMATION
We may collect your Personal Information if you use the Site, open an Account to use the Platform or perform any Transactions on the Platform. The types of Personal Information that we collect may include:
- Your name;
- Your photographic identification, including a high quality image of your government issued ID; passport, national ID card, and EU driving licence;
- Your address;
- Your e-mail address;
- Your banking details including account numbers;
- Your date of birth;
- Your trades; and
- Your utility bill or bank statement confirming your residential address.
We may use your Personal Information for the following purposes:
- To personalize your experience (your information helps us to better respond to your individual needs);
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
- To analyze use of our Site;
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs;
- To undertake a verification or your identity with our third party electronic identification provider as per the Money Laundering Regulations 2007 and AML policy.
- To process transactions. Your information, whether public or private, will not be sold, exchanged, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer;
- To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.;
- To administer a contest, promotion, survey or other site feature.
We may and will share your Personal Information with third party payment processors in order to allow payment processing using these third parties.
We will process your Personal Information only for the purpose(s) for which it has been provided to us.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
The Coinmama site is using cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general Transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors’ interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.
DISCLOSURE OF PERSONAL INFORMATION
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each site that you visit. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We do not control those third party sites or any of the content contained therein and you agree that we are in no way responsible or liable for any of those third party sites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to or arising from those sites.
CORRECTION/UPDATING/DELETION OF PERSONAL INFORMATION
Upon your written request, we will provide you of the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information.
We have implemented security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction.
We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information. These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
Only authorized personnel of Coinmama have access to your Personal Information, and these personnel are required to treat the information as confidential. The security measures in place will, from time to time, be reviewed in line with legal and technical developments.
RETENTION OF PERSONAL INFORMATION
Account:: access which is granted to Members as set out in our Term of Use.