How Coinmama Works
Coinmama is a cryptocurrency exchange. You open an account, choose the crypto and amount, and pay. You’ll be asked to verify your identity before you buy. Crypto is delivered to the wallet address you provide. Coinmama does not add its own fee. All fees are shown before you confirm your order.
How do you buy crypto on Coinmama?
You create an account, get verified, choose the crypto and the amount, add your wallet address, pick a payment method and confirm. The help centre shows each screen in how to place an order, and our guide on how to buy crypto explains every step in more detail.
- Create an account. Sign up with your email address and a strong password that you do not use anywhere else.
- Get verified. You’ll be asked to verify your identity before you buy. You’ll be told exactly which details and documents are needed. The Get verified section of the help centre explains the process.
- Choose the crypto and the amount. Pick the cryptocurrency and enter how much you want to spend. You can read about individual coins on the coin pages.
- Add your wallet address. Crypto is delivered to the wallet address you provide. Copy the address from a wallet that only you control, then check the first and last characters.
- Choose how to pay. The payment methods you can use depend on where you live. See account limits and payment methods for the options.
- Check the fees and confirm. The fees are shown before you confirm. Check the total and the amount of crypto you will receive, then confirm the purchase.
If you are asked to confirm your wallet address during an order, the help centre explains what to do in wallet address not confirmed. When you are ready, you can see crypto prices and payment options on Coinmama.
What does Coinmama do?
Coinmama runs the website and the account you use to buy crypto.
| Area | What Coinmama does | What the provider does |
|---|---|---|
| The purchase | Runs the website and your account, where you choose what to buy and start the purchase | Carries out the purchase under its own terms, which you accept when you go ahead with it |
| Identity checks | Does not receive your identity documents or biometric data | Verifies your identity and runs anti-money-laundering and sanctions checks |
| Fees | Does not add its own fee | Banxa, the provider that processes your purchase, sets the fees and shows them before you confirm |
| Payment and delivery | Does not hold your money or crypto | Processes your payment and sends the crypto to the wallet address you provide |
| Personal data | Handles the information you share with Coinmama under its Privacy Policy | Handles the personal information it collects under its own privacy policy |
You can read Coinmama’s Terms of Use and Privacy Policy at any time.
What fees do you pay?
Coinmama does not add its own fee. All fees are shown before you confirm your order.
Check the total, and the amount of crypto you will receive, before you pay. Your bank or card issuer may add its own charges, and a blockchain network fee may apply. For a plain-English breakdown, read what you pay when you buy crypto through Coinmama.
How do identity checks work?
You’ll be asked to verify your identity before you buy. According to Coinmama’s Terms of Use, Coinmama does not receive your identity documents or biometric data.
Anti-money-laundering and sanctions checks also apply. For the steps, see the Get verified section of the help centre. To learn why crypto services check identity at all, read KYC and crypto.
Where is your crypto sent?
Crypto is delivered to the wallet address you provide. Coinmama does not hold your money or crypto, so you need a wallet of your own before you buy.
Use a wallet that only you control and copy the address from it. Check the address before you confirm.
New to wallets? Read what a crypto wallet is and how it works, then compare a hot wallet and a cold wallet before you choose one.
How long does a purchase take?
There is no single answer. It depends on the identity checks, the payment method you use and how busy the blockchain network is.
Our guide on how long it takes to buy crypto explains each stage and what can slow it down. If a purchase seems stuck, the help centre explains blockchain delays and confirmations.
Who can use Coinmama?
You must be at least 18 years old and of legal age where you live. Coinmama is not available in every country or state: the help centre lists the restricted countries and states.
Coinmama’s Terms of Use also exclude people on international sanctions lists, and they do not allow you to use a VPN or any other tool to hide your location. If you are not eligible, Coinmama may refuse or suspend your access.
Why buy crypto through Coinmama?
Coinmama does not add its own fee, you see the fees before you confirm, and your crypto is sent to a wallet address that you choose. Whether it suits you also depends on the payment methods available where you live.
- Your crypto goes to your wallet. Crypto is delivered to the wallet address you provide, so you can use a wallet that only you control. Coinmama does not hold your money or crypto.
- You see the cost before you pay. Coinmama does not add its own fee, and all fees are shown before you confirm.
- The rules are written down. The Terms of Use and the Privacy Policy explain how the service works and how your data is handled.
- You can reach support. Contact Coinmama through the contact page or at support@coinmama.com.
Before you decide, check the payment methods and limits for your country, and read is Coinmama safe? to learn how to spot scams that use Coinmama’s name.
Frequently asked questions
Sources
- Coinmama: Terms of Use (version of 6 September 2026, checked September 2026)
Your next step
Check the price and payment options before you decide.