FAQ | Coinmama

Frequently Asked Questions

Bitcoin is a consensus network that enables a new payment system using digital money. It is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. From a user perspective, bitcoin is pretty much like cash for the Internet. Click HERE to watch a short video.
Coinmama sends the coins immediately after both your payment and wallet address have been confirmed.
Yes, you can purchase digital currency with any credit/debit card you own as long as it’s a Visa or MasterCard.
If you would like to buy different amounts, please use the "Slider" (the price calculator) located at the bottom of the homepage.
We currently sell Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Qtum, Ripple, Ethereum Classic and Cardano, and are working on adding additional cryptocurrencies.
Coinmama is not a wallet service - we simply send the coins to any wallet you choose. To create a crypto wallet for free, visit https://www.binance.com/
By checking http://blockchain.info/address/YOURADDRESS you will be able to see the records of the coins that were sent to or from your address.
Depending on your country of residence, you may not be able to use all the functions of the site. It is your responsibility to follow those rules and laws in your country of residence or in the country from which you access this site and service.
No, your credit/debit card details are not saved in our system.
At Coinmama you can currently buy bitcoin and other cryptocurrencies with a credit card, debit card or by bank wire transfer.
Head over to your account page and click on *Verify my account* on the left side. After that, you’ll be asked to upload a valid government ID along with a selfie containing the ID and a piece of paper bearing the text "Coinmama" and today’s date Once verified, you’ll be able to buy - in total - up to 15,000 USD worth of bitcoin with credit/debit card.
Acceptable documents are:
  • An international non-US passport (double page)
  • A national ID card (both sides)
  • A driver’s license (both sides)
  • Keep in mind:

To avoid delays when verifying your account, make sure that your submitted documents are:
  • Visible in their entirety (all four corners of your document visible)
  • High-quality images (colour images, 300dpi resolution or higher)
  • Valid documents, with the expiry date clearly visible
  • Not bigger than 8MB each
Before creating your first order, we need to know a bit about you. As a financial service, Coinmama is committed to the highest security and privacy standards. This also helps us keep your account safe, fight fraud, and more. The process is called verification and is something everyone must go through before buying cryptocurrency anywhere. After submitting your details for verification, we’ll then quickly go over it and make sure everything looks good. This usually happens within the hour.
Since there is no central bank controlling the bitcoin rate, each website has its own bitcoin rate. The price you see on our website is Coinmama’s bitcoin rate and includes our fee of 5.90%. If you want to see the average market rate, we recommend TradeBlock’s XBX Index.
For credit/debit card transactions, the payment processor charges 5.00% additional fee. Unlike credi/debit card transactions, if you pay by bank wire there is 0.00% processing fee. The card processing fee will be added after choosing your method of payment.
Apart from our fees, your bank may incur their own. If you’re not sure, contact them before placing your order.
If your payment hasn’t been approved yet, the charge you see on your account is probably only an authorization check created immediately after a payment attempt is made. This is necessary to "save" the transaction amount in case the payment is approved. If the payment is declined, the charge will automatically void within 48 hours, depending on your bank’s policy.
We accept all currencies meaning you can pay with your local currency. However, the pricing will be displayed in USD or EUR with more currencies to be added soon.
No. Coinmama sells cryptocurrencies out of its personal inventory. The transaction will always be between you and Coinmama.
Once verified, here’s an easy step-by-step guide to creating the first order, click here https://support.coinmama.com/hc/en-us/articles/213311965.
Coinmama is a property of NBV International s.r.o., Boženy Němcovej 8, Bratislava 811 04, Slovakia, which is a daughter company of New Bit Ventures Ltd company #514907880. Both companies are regulated entities registered as Money Service Businesses with FinCEN (New Bit Ventures Ltd #31000084489239, NBV International s.r.o #31000124311540). Transactions are carried out with NBV international s.r.o. and processed by New Bit Ventures Ltd.