FAQ

Frequently Asked Questions

Bitcoin is a consensus network that enables a new payment system using digital money. It is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. From a user perspective, bitcoin is pretty much like cash for the Internet. Click HERE to watch a short video.
Coinmama sends the coins immediately after both your payment and wallet address have been confirmed.
Yes, you can purchase digital currency with any credit/debit card you own as long as it’s a Visa or MasterCard.
A cryptocurrency exchange is a service for changing digital currencies, such as Bitcoin, Ethereum, and more, to fiat (paper) currencies or for other digital currencies. At Coinmama, you can exchange your fiat currency, such as dollars or Euro, for several cryptocurrencies. You can also exchange your Bitcoin for fiat.
You're welcome to use our free-fill form to purchase coins in the amount of your choice.
We currently sell Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Qtum, Ripple, Ethereum Classic,Cardano, Tezos and EOS, and are working on adding additional cryptocurrencies.
Coinmama is not a wallet provider - we simply send your coins to the wallet of your choice. Learn more about cryptocurrency wallets and how to create a free wallet here
By checking http://blockchain.info/address/YOURADDRESS you will be able to see the records of the coins that were sent to or from your address.
Depending on your country of residence, you may not be able to use all the functions of the site. It is your responsibility to follow those rules and laws in your country of residence or in the country from which you access this site and service.
No, your credit/debit card details are not saved in our system.
At Coinmama you can currently buy bitcoin and other cryptocurrencies with a credit card, debit card or by bank wire transfer.
Head over to your account page and click on *Verify my account* on the left side. After that, you’ll be asked to upload a valid government ID along with a selfie containing the ID and a piece of paper bearing the text "Coinmama" and today’s date Once verified, you’ll be able to buy - in total - up to 15,000 USD worth of bitcoin with credit/debit card.
Acceptable documents are:
  • An international non-US passport (double page)
  • A national ID card (both sides)
  • A driver’s license (both sides)
  • Keep in mind:

To avoid delays when verifying your account, make sure that your submitted documents are:
  • Visible in their entirety (all four corners of your document visible)
  • High-quality images (colour images, 300dpi resolution or higher)
  • Valid documents, with the expiry date clearly visible
  • Not bigger than 8MB each
Before creating your first order, we need to know a bit about you. As a financial service, Coinmama is committed to the highest security and privacy standards. This also helps us keep your account safe, fight fraud, and more. The process is called verification and is something everyone must go through before buying cryptocurrency anywhere. After submitting your details for verification, we’ll then quickly go over it and make sure everything looks good. This usually happens within the hour.
Since there is no central bank controlling cryptocurrencies, it's important to understand that each provider chooses its own rate. However, to help keep things clear, services like TradeBlock XBX list an average (or market) rate based on the known providers. Coinmama's market rate is based on the XBX + 2%. In addition, there is a commission fee of up to 3.90% on buy transactions and up to 0.9% on sell transactions. For credit/debit card transactions, we add a 5% momentum fee. For transactions made by SEPA bank transfer, there is no additional fee. For transactions made by SWIFT bank transfer, there is a minimum fee of 20 GBP on orders below 1000 USD and no additional fee on orders above 1000 USD.
If your payment hasn’t been approved yet, the charge you see on your account is probably only an authorization check created immediately after a payment attempt is made. This is necessary to "save" the transaction amount in case the payment is approved. If the payment is declined, the charge will automatically void within 48 hours, depending on your bank’s policy.
Our rate is displayed in USD, EUR, GBP, CAD, AUD and JPY, but we accept all currencies. Note that if you pay with another currency, your bank may charge an exchange fee.
No. Coinmama sells cryptocurrencies out of its personal inventory. The transaction will always be between you and Coinmama.
Yes! You can sell your Bitcoin through Coinmama, and receive USD or EUR directly to your bank account.
Once verified, here’s an easy step-by-step guide to creating the first order, click here https://support.coinmama.com/hc/en-us/articles/213311965.
Coinmama is a property of NBV International s.r.o., Boženy Němcovej 8, Bratislava 811 04, Slovakia, which is a daughter company of New Bit Ventures Ltd company #514907880. Both companies are regulated entities registered as Money Service Businesses with FinCEN (New Bit Ventures Ltd #31000084489239, NBV International s.r.o #31000124311540). Transactions are carried out with NBV international s.r.o. and processed by New Bit Ventures Ltd.