Frequently Asked Questions

Coinmama sends the coins immediately after both your payment and wallet address have been confirmed.
Yes, you can purchase digital currency with any credit/debit you own as long as it's a Visa or MasterCard.
As a regulated company, we are required to check that you're really you. This also helps us keep Coinmama secure, fight fraud, and more.
Depending on how much you wish to buy, you'll typically be asked to submit your personal details and upload a photo of your ID. We store this information in an encrypted form and it can only be accessed by Coinmama's employees for troubleshooting and internal purposes.
After submitting your details for verification, we'll then quickly go over it and make sure everything looks good. This usually happens within the hour.
Your personal details and documents are encrypted, and your credit card details are not stored anywhere on our website or servers.
Unlike most exchanges, we also don't store any of your coins, but send them to any wallet you choose. That way, you can choose exactly what kind of security you want for your funds.
As a global company, Coinmama is committed to being fully GDPR compliant, and come May 25, you will be able to see exactly how your data is used.
Since there is no central bank controlling the bitcoin rate, each website has its own bitcoin rate. The price you see on our website is Coinmama's bitcoin rate and includes our fee of 5.50%. If you want to see the average market rate, we recommend TradeBlock's XBX Index. For credit/debit card transactions, the payment processor charges 5.00% additional fee. This fee will be added after choosing your method of payment. Apart from our fees, your bank may incur their own. If you're not sure, contact them before placing your order.
Bitcoin is a consensus network that enables a new payment system using digital money. It is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. From a user perspective, bitcoin is pretty much like cash for the Internet. Click HERE to watch a short video.
If you would like to buy different amounts, please use the "Slider" (the price calculator) located at the bottom of the homepage.
We currently sell bitcoin and ethereum, and are working on adding additional crypto currencies.
Coinmama is not a wallet service - we simply send the coins to any wallet you choose. To download a bitcoin wallet for free, you can visit www.blockchain.info/wallet. To download an ethereum wallet for free, you can visit https://www.myetherwallet.com/
By checking http://blockchain.info/address/YOURADDRESS you will be able to see the records of the coins that were sent to or from your address.
Depending on your country of residence, you may not be able to use all the functions of the site. It is your responsibility to follow those rules and laws in your country of residence or in the country from which you access this site and service.
No, your credit/debit card details are not passed on to us.
At Coinmama you can currently only buy bitcoins with a credit card or debit card.
To place an order, first you need to get your account verified. To do this, head over to your account page and click on *Verify my account* on the left side. After that, you'll be asked to upload a valid government ID along with a selfie containing the ID and a piece of paper bearing the text "Coinmama" and today's date
Once verified, you'll be able to buy - in total - up to 10,000 USD worth of bitcoin with credit/debit card.

Acceptable document are:

• An international non-US passport (double page)
• A national ID card (both sides)
• A driver’s license (both sides)
• Keep in mind:

To avoid delays when verifying your account, make sure that your submitted documents are:

• Visible in their entirety (all four corners of your document visible)
• High quality images (colour images, 300dpi resolution or higher)
• Valid documents, with the expiry date clearly visible
• Not bigger than 8MB each

If your payment hasn’t been approved yet, the charge you see on your account is probably only an authorization check created immediately after a payment attempt is made. This is necessary to "save" the transaction amount in case the payment is approved. If the payment is declined, the charge will automatically void within 48 hours, depending on your bank's policy.
We accept all currencies meaning you can pay with your local currency. However, the pricing will be displayed in USD or EUR with more currencies to be added soon. 
No. Coinmama sells bitcoin out of its personal inventory. The transaction will always be between you and Coinmama.
Coming soon . . .
Once verified, here's an easy step-by-step guide to creating the first order, click here https://support.coinmama.com/hc/en-us/articles/213311965
Coinmama is a property of NBV International s.r.o., Boženy Němcovej 8, Bratislava 811 04, Slovakia, which is a daughter company of New Bit Ventures Ltd company #514907880. New Bit Ventures Ltd is a regulated entity registered as a Money Service Business # 31000084489239(FinCEN MSB registration). Transactions are carried out with New Bit Ventures Ltd and processed by NBV International s.r.o.