Bitcoin is a consensus network that enables a new payment system using digital money. It is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. From a user perspective, bitcoin is pretty much like cash for the Internet. Click HERE to watch a short video.

No. Coinmama sells bitcoin out of its personal inventory. The transaction will always be between you and Coinmama.

Coinmama sends bitcoins immediately after both the client's payment and wallet address have been confirmed. You may experience delays outside of business hours (GMT +3) or in rare cases, regardless of the hours of operation. You can read more about it here: https://support.coinmama.com/hc/en-us/articles/213072209-Business-hours.

Depending on your country of residence, you may not be able to use all the functions of the site. It is your responsibility to follow those rules and laws in your country of residence or in the country from which you access this site and service.

Yes, you can purchase bitcoins with any credit card or a debit card as long as it's a Visa or MasterCard.

At Coinmama you can currently only buy bitcoins with a credit card or debit card.

If you would like to buy different amounts, please use the "Slider" (the price calculator) located at the bottom of the homepage.

We currently sell bitcoin and are working on adding additional crypto currencies.

Coinmama is not a wallet service - we simply send the coins to any wallet you choose. To download a bitcoin wallet for free, you can visit www.blockchain.info/wallet.

By checking http://blockchain.info/address/YOURADDRESS you will be able to see the records of the coins that were sent to or from your address.

As part of Coinmama’s policy to prevent money laundering, we request our clients to identify themselves. In general, the more information you provide, the more you can buy. 

No, your credit/debit card details are not passed on to us.

Since there is no central bank controlling the bitcoin rate, each website has its own bitcoin rate. The price you see on our website is Coinmama's bitcoin rate and includes our fee of 6.75%. If you want to see the average market rate, we recommend TradeBlock's XBX Index.

For credit/debit card transactions, the payment processor charges 5% additional fee (minimum 10 USD). This fee will be added after choosing your method of payment.

To verify your account, please submit a valid government issued ID. Acceptable high-quality images of documents are as follows:

  • International passport (double page)
  • National ID card (both sides)
  • Driver's license (both sides)

PLEASE NOTE:

To avoid delays in the account verification process, make sure your documents are:

  • VISIBLE in their ENTIRELY (all four corners of your document are visible)
  • Images of HIGH QUALITY (color images, 300 dpi resolution or greater)
  • VALID ID documents, with the EXPIRATION date clearly visible.
  • UNDER 4 Mb each.

If your payment hasn’t been approved yet, the charge you see on your account is probably only an authorization check created immediately after a payment attempt is made. This is necessary to "save" the transaction amount in case the payment is approved. If the payment is declined, the charge will automatically void within 48 hours, depending on your bank's policy.

We accept all currencies meaning you can pay with your local currency. However, the pricing will be displayed in USD or EUR with more currencies to be added soon. 

Your sensitive personal information is encrypted and stored on secured and dedicated servers. We see our clients privacy and security as our utmost priority.

You can pay with credit or debit card by creating an order and choosing 'Visa, Mastercard' option as the method of payment. You will then be prompted to insert your bitcoin wallet address and click on ‘Complete payment.' You will be redirected to the payment page where you will be asked to enter your card's details and personal information. To ensure the safety of our users, the payment processor may require further information from you to verify your payment. Once the payment is approved, the coins will be sent automatically to the Bitcoin address you provided.

Coinmama is a property of NBV International s.r.o. which is a daughter company of New Bit Ventures Ltd company #514907880. New Bit Ventures Ltd is a regulated entity registered as a Money Service Business # 31000084489239. FinCEN MSB registration.