Frequently Asked Questions
It depends on when your payment is approved and on how busy the blockchain network is. Crypto is delivered to the wallet address you provide. See blockchain delays and confirmations for why a transfer can take longer.
Credit and debit cards are one of the payment options offered at checkout, but the options you see depend on your country. See account limits and payment methods for details.
The currencies you can pay with depend on your country and the payment method you choose. See account limits and payment methods for more.
In many cases, yes. Coinmama cannot serve residents of some countries and US states, so check the list of restricted countries and states before you sign up.
Coinmama doesn’t store your credit/debit card details at any time.
Purchases through Coinmama come with identity checks (KYC, or Know Your Customer), anti-money-laundering checks and sanctions screening, and these need your personal details. The checks also help prevent fraud. You’ll be asked to verify your identity before you buy. See how purchases and identity checks work.
Coinmama does not add its own fee. All fees are shown before you confirm your order. See Coinmama fees for what a purchase can cost.
The coins you can buy are listed at checkout and can vary by country. See cryptocurrencies we offer for more.
For Bitcoin transactions, visit https://www.blockchain.com/explorer and insert your btc address in the search field, for Ethereum and ERC-20 tokens visit etherscan.io to see all transaction records associated with your address.
The initial charge is an authorization check created immediately after a payment attempt is made, which is needed in order to “save” the transaction amount for when the payment is approved. If the payment is declined, the charge will automatically void up to 48 hours, depending on your bank’s policy.
See How to sell your coins for how selling works.